Return Policy
Please remember the following return policy:
Return Period:
You have a 30-day window from receiving your item to initiate a return.
Eligibility Criteria:
To qualify for a return, your item must be in its original condition, unused, unworn, with all tags, and in its original packaging. Additionally, you must provide proof of purchase, such as a receipt.
Initiating a Return:
To start the return process, contact us at info@glozia.shop. We will provide you with the necessary steps. Please note that returns must be sent to the address provided upon request. Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items:
Upon receiving your order, please check for any defects or damages, or if you have received the wrong item. If any issues are found, please contact us immediately via email. We will address the issue promptly.
Non-Returnable Items:
Certain items cannot be returned due to hygiene or safety reasons. These include perishable goods, custom or personalized items, and hazardous materials. If you have concerns about the eligibility of your item for return, feel free to reach out to us.
Exchanges:
If you wish to exchange an item, the quickest method is to return the original item and place a new order separately. This will ensure a swift process for getting the item you desire.
European Union Cooling Off Period:
For orders shipped to the European Union, you can cancel or return your order within 14 days of receipt, without providing any justification. The same eligibility criteria as mentioned earlier apply.d costs. In case you are just returning the product due to a change of mind, the return cost will be borne by you. However, we will cover the return cost if the product is damaged, faulty, or wrong.
FOR MORE INFORMATION:
Trade name: Glozia
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (718) 572-0731
Business Mail: info@glozia.shop
Physical address: 5875 45th Ave N, St. Petersburg Florida 33709, United States